Complaints
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues.
If you would like to make a formal complaint, then you can read our full complaints procedure attached here. Making a complaint will not affect how we
handle your case.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint
ourselves. They will look at your complaint independently and it will not affect
how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check
that you have tried to resolve your complaint with us first. If you have, then you
must take your complaint to the Legal Ombudsman:
– Within six months of receiving our final response to your complaint
and
– No more than one year from the date of the act or omission being complained
about; or
– No more than one year from the date when you should reasonably have
known that there was cause for complaint.
For more information about the Legal Ombudsman contact:
www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ